Terms & Conditions

Last modified: March 27, 2018

Our Company operates http://www.staritlab.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


General terms:

(1) Use over 25% of system resources, including limited to Memory, CPU, Disk, Network, and Bandwidth capacity, for longer than 90 seconds in any consecutive 6 hour period.

(2) Run cron entries with intervals of less than 15 minutes.

(3) Run any gaming servers.

(4) Store over 500,000 files.

(5) Constantly create and delete large numbers of files on a regular basis, or cause file system damage.

(6) Run any MySQL queries longer than 15 seconds.

(7) Send over 25 messages per hour per user and/or 50 messages per day for a domain name. Receive a high volume of emails, by a user or domain name, in any given period of time.

(8) Use more than 50% of the website's disk space used by your Hosting order for storing emails.

(9) Use more than 20GB per database.

(10) Run any type of web spiders or indexers.

(11) Run any software that interfaces with an IRC (Internet Relay Chat) network.

(12) Run, host, or store any P2P client, tracker, software, server, files, content or application, including bittorrent.

(13) Participate in any P2P or file-sharing networks.


Domain Registration, Renewal, and Transfer Terms :

1.If an order is placed for domain registration or domain renewal and invoice paid, Star IT Lab is not responsible if registration fails or actual number of years not executed correctly. It is the responsibility of Registrant to check from whois records if the order is executed correctly. In all such Error Star IT Lab is not also liable to refund the money.

2.Star IT Lab is not responsible if for some reasons, automated mails like, Domain renewal notice, domain expiry notice, or invoices are not generated before they are due. It is the registrant who has to keep a watch for their domain with the help of whois lookup information.

3.For domain transfer minimum 7 days validity should be there to get transfer-in or transfer-out.


REFUND POLICY

(1) Star IT Lab issues refund only 7 days from the date of purchase on selected products thereafter no refund is applicable under any circumstances

(2) Star IT Lab Does not issue any refund for domain orders under any circumstances

(3) Star IT Lab Does not issue any refund for Combo Plan orders or If any coupon code or Promo availed Purchase Products under any circumstances

(4) Service Charges & Processing fee for Refund within the refund claim period - (Web Hosting - 20% of Paid Amount) (Reseller Hosting - 25% of Paid Amount) (Cloud Hosting - 25% of Paid Amount) (Dedicated Servers - 25% of Paid Amount) 


SUPPORT POLICY

- Although technical support is available 24x7x365 through live-chat, trouble tickets, but only very basic issues can be addressed over the livechat. Here, basic issues refer to those simple issues and queries that can be answered or resolved on an immediate basis by our support executive

- Live-Support is available at all times for any / every issue that a customer may have. However, the support team may request an email sent as part of the authentication process, where they deem it to be necessary. Here, live support refers to phone, chat or ticket support provided and handled by a real support executive in real time.

- All trouble tickets raised and emails sent will be responded to within an hour. If there is a need for further investigation, the customer will be informed accordingly.


Acknowledgement:

You agree that you as the person legally responsible for use of this account are at least 18 years of age. You agree to supply Star IT Lab with a current and truthful name, postal address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authorized user of any credit card that you supply to us and agree that we have an obligation to fully investigate any possible fraudulent credit card use. By placing, hiring and continuing to maintain or place information at Star IT Lab's servers you are stating and acknowledging that you have read the aforementioned terms and conditions and that you understand such terms and conditions and agree to be bound by them.

Note that, If needed, we reserve rights our privacy policy and terms & conditions anytime.